GameSense Advisor

2 months ago

Prince George, British Columbia, Canada BCLC Full time

About the Role:

The GameSense Advisor (GSA) is a critical position within the Social Purpose & External Relations division at BCLC. As a GSA, you will play a key role in promoting safer gambling practices and raising awareness about the potential risks associated with gambling.

Key Responsibilities:

  • Deliver educational programming to foster knowledge, perception, and understanding of safer gambling practices, playing within limits, and how games of chance work.
  • Respond to inquiries from individuals seeking information about GameSense and Game Break programs and tools, problem gambling, and related help resources.
  • Offer empathetic and non-judgmental support to individuals affected by problem gambling, including gamblers, family members, and friends to assist in seeking help resources.
  • Provide support for the delivery of Responsible Gambling-related training programs, including Appropriate Response Training (ART).
  • Support the operation of the Game Break self-exclusion program by providing information to customers and staff when required, assisting enrollments, and supporting individual's Game Break and self-exclusion goals.
  • Proactively develop and manage strong collaborative relationships with gaming service providers, security personnel, BCLC frontline staff, and the province's problem gambling prevention and counselling service providers.
  • Input data and maintain accurate records of inquiries, interactions, and referrals in support of evidence-based decision-making and improvement of services.
  • Maintain up-to-date knowledge of gambling-related policies, regulations, and local help resources to provide the most relevant information to individuals.
  • Provide regular input into departmental plans and strategies and participate in the development of recommendations for new approaches to practices and procedures to improve efficiency and methods for issues resolution.

Requirements:

  • Degree, Certificate, or Diploma in Social Sciences, Health Promotion, Education, or related discipline.
  • 2 to 3 years of experience in education, customer relations, human services, or communications.
  • An equivalent combination of education and/or experience may be considered.
  • Working knowledge of principles, concepts, practices, and techniques in the areas of customer service, communications, and education.
  • Familiarity with the gaming industry, safer gambling practices, and problem gambling would be a benefit.
  • Excellent communication and interpersonal skills to engage with individuals from diverse backgrounds and varying levels of vulnerability.
  • Demonstrated ability to identify and respond to urgent or critical situations.
  • Strong understanding of and commitment to concepts of prevention and awareness.
  • Strong understanding of cultural and linguistic sensitivities.
  • Demonstrated ability to build strong and trusting relationships with managers, colleagues, and community/business partners.
  • Continuous learning mindset to stay updated on emerging trends, research, and best practices in responsible gambling.
  • Strong interpersonal, conflict resolution, problem-solving, written, and verbal communication skills.
  • Exceptional time management skills.
  • Possess initiative and responds on a proactive basis, anticipating needs of customers.
  • Strong ability to maintain confidentiality; possesses diplomacy and tact.
  • Strong ability to record and manage relevant data using computer programs.
  • Solid knowledge of MS Office Suite, database entry, and internet.
  • Fluency in a second language would be a benefit, but not required.

Working Conditions:

  • Ability to travel.
  • Ability to work flexible hours and provide shift coverage, as required.
  • Ability to work remotely and/or at a casino venue.

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