Retail Operations Manager
2 weeks ago
Company Overview
Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle.
Our Culture
We have a work hard/play hard environment and promote from within attitude -- Journeys has it all. This is a place where fashion, music, art, creativity, culture, community & opportunity merge together. You can be yourself, meet lifelong friends & launch your career.
About the Job
To assist Store Manager and Manager In Training with recruiting, hiring, training, and managing store personnel to achieve store and personal sales goals, control expenses, and to protect company assets.
Responsibilities
- Meet and exceed store and personal sales goals and standards of performance
- Assist in recruiting and hiring of high caliber employees with in-store needs
- Assist in training and developing a successful sales team
- Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
- Ensure that all company initiatives are properly implemented and to the standard of the company direction
- Recognize talented staff and develop them for growth within the company
- Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training's absence
- Effectively communicate all store needs to Store Manager and Manager In Training
- Resolve customer issues effectively
- Provide a fun, full service experience to all customers
Requirements
- Excellent interpersonal and customer service skills
- Desire to succeed in fast-paced retail environment
- Willingness to learn
- Completion of all training programs leading up to Co-Manager position or equivalent training
- Ability to work 45 hours per week
- Ability to work night and weekend shifts
- Ability to climb, reach, bend, and lift up to 50 pounds
- Stand for long periods of time
- Must be at least 18 years of age*
*Age requirements for full-time employment may vary based on state
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