Director of Implementation

4 weeks ago

Toronto ON, Canada OSCAR Pro Full time
Job Description

Director of Implementation

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is seeking a highly skilled Director of Implementation to join our team. As a key member of our Senior leadership team, you will play a crucial role in driving a culture of continuous improvement by enhancing processes, automating onboarding and training where feasible, and identifying opportunities to deliver a customer-first experience.

Key Responsibilities:

  • Lead and develop teams to manage and mentor managers overseeing training, onboarding, and data migration.
  • Drive process enhancements by analyzing current practices, identifying opportunities for automation, and implementing lean methodologies to accelerate implementation timelines and reduce onboarding wait times.
  • Customize customer journeys by developing tiered onboarding and training programs tailored to customer needs.
  • Oversee data migration and technical processes, leveraging your understanding of EMR databases, data conversion, and related challenges to provide solutions to streamline the process for clients.
  • Collaborate with stakeholders to understand their needs, gather feedback, and drive ongoing improvements.

Requirements:

  • A customer-focused mindset with a strong background in system implementations and integrations, preferably in EMR systems or healthcare technology.
  • Proven leadership skills with a track record of motivating and guiding teams to execute efficiently and think proactively.
  • Ability to balance long-term planning with immediate action, continuously seeking opportunities for improvement.
  • Exceptional professional written, verbal, and presentation skills, with the ability to translate complex technical details to a non-technical audience.
  • A growth mindset with a passion for staying current with the latest tools and best practices.

About OSCAR Pro

OSCAR Pro is a scaling company backed by WELL Health Technologies, expanding rapidly across the country. We are driven by a passion to make a lasting impact on the healthcare system, building resilient, compliant, and easy-to-use technology that transforms how care is delivered. Our team is dedicated to empowering our team members, fostering a culture of respect where every individual feels valued, included, and supported to reach their full potential.

What We Offer

  • A remote-first work environment with opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group.
  • A supportive culture that balances professional success with personal well-being.
  • The chance to make a real difference in the lives of patients and healthcare providers across Canada.

How to Apply

Interested candidates should submit their application, highlighting their relevant experience and skills. We encourage applicants to apply even if they don't meet 100% of the qualifications, as we value diversity and are open to considering candidates with non-traditional backgrounds.

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