Infrastructure Support Specialist
6 days ago
About Us
Manning Elliott LLP is a leading accounting firm in British Columbia, Canada, with a strong presence in Vancouver, Burnaby, Surrey, and Abbotsford. We pride ourselves on providing exceptional personalized accounting and business advisory services to companies across various industries.
Job Description:
The successful candidate will play a vital role in supporting the IT department, ensuring seamless network, desktop, and server infrastructure operations at our head office and lower mainland offices. Key responsibilities include providing Tier 2-3 support for desktops and end-user devices, collaborating with team members on escalation and training, maintaining service levels through ITSM systems, and participating in the IT emergency on-call rotation.
Key Responsibilities:
- Tier 2-3 support for desktops and end-user devices, network and servers
- Working on IT-driven initiatives including upgrades, system builds, network security, and other projects
- Collaborating with team members for escalation and training
- Maintaining a service level for the firm's user base through use of ITSM systems, processes, procedures, and policies
- Participating in the IT emergency on-call rotation
- Writing documentation including SOW, SOP, diagrams, build documentation, KB, checklists, runbooks, project documentation
- Overall operational administration of the organization's IT infrastructure including: Firewalls, Exchange, Office 365, Active Directory, Citrix XenApp, Citrix NetScaler, Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, VMware, Azure, Monitoring, SAN, Servers, Networking, Security, VPN, Video Conferencing, HPE Nimble dHCI
- Administering with the team the overall security infrastructure including our MDR, EDR, XDR, Firewalls, Security Policies, and data governance
- Onsite support when required at the firm's offices across the lower mainland
Required Skills and Qualifications:
- Minimum 3 years in infrastructure support roles working with: Microsoft servers, Active Directory, Group Policies, SQL, PowerShell
- Azure, Intune, Autopilot, Microsoft Endpoint Defender, Office 365
- VMware, vMotion, vSphere
- Citrix XenApp Server with NetScaler in an application delivery model
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