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Operations Scheduling Manager
1 week ago
As an Operations Scheduling Manager at Siemens Mobility, you will play a critical role in ensuring the smooth operation of our field service team. You will be responsible for supervising a team of service coordinators, scheduling field service calls, and ensuring that all customer needs are met.
About the Team- Lead a team of Service Coordinators to ensure that all field service calls are scheduled and completed in a timely and efficient manner.
- Collaborate with operations managers to align availability and scheduling of staff technicians and specialists.
- Develop and implement processes and procedures to improve efficiency and productivity.
- Liaise with other departments, such as dispatch and billing, to ensure seamless communication and coordination.
- Act as a point of escalation for customers with concerns or issues related to field service scheduling.
- Maintain accurate records and reports to ensure compliance with company policies and procedures.
- Strong leadership and management skills.
- Ability to work independently with minimal supervision.
- Excellent communication and interpersonal skills.
- Experience working in a fast-paced environment.
- High school diploma or equivalent required; degree in business administration or related field preferred.
