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Data Services Technical Lead

1 week ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Company Overview

Global Relay is a leading provider of enterprise information archiving solutions. With over 20 years of experience, we have set the standard for industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. Our mission is to secure the communications data of highly regulated firms, providing them with greater visibility and control over their information while ensuring compliance with stringent regulations.

We are a career-building company that fosters a work environment that encourages employees to collaborate and learn from each other, free of barriers. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a culture that promotes growth and innovation.

About the Role

The Senior Systems Administrator will be responsible for the day-to-day management of import and export systems in coordination with the Operations and Development teams across Global Relay. This role involves liaising with the Data Services Team Leads to drive process improvements and system upgrades. Additionally, the candidate will oversee Export/Import/Migration operations to safeguard customer requests and work quality of the DS Systems team.

Key Responsibilities
  1. Manage the technical aspects of export/import/migration case queues
  2. Liaise with internal teams and stakeholders to drive Enterprise project requirements
  3. Maintain project scheduling and forecasting with Data Services Team Leads
  4. Monitor and evaluate use and effectiveness of existing software and scripts
  5. Work with Data Services Team Leads on upgrades/improvements/replacement of existing technical infrastructure and networks
  6. Forecast capacity needs with Data Services Team Leads
  7. Research, document, test, and troubleshoot new technology on an ad hoc basis

Requirements

Candidate Profile
  • Post-secondary education; undergraduate degree or equivalent experience preferred
  • Minimum 2 years of experience in a dynamic, high caseload, office environment
  • Strong attention to detail
  • Familiarity and adherence to security and compliance regulations
  • Previous customer service experience preferred
  • Previous technical and/or business communication required
  • Previous administration experience with the ability to manage multiple projects simultaneously
  • Ability to write and speak English fluently, with strong editing skills
  • Strong understanding of Microsoft Office Suite
  • Strong computing and troubleshooting skills required
  • Fluent in a variety of programming languages, software, and systems
  • Previous experience handling/managing Unix systems required
  • Previous experience using database management systems required
  • Prior experience as a Systems Analyst preferred

Benefits

Global Relay offers a comprehensive total rewards package designed to reflect our company pay philosophy, culture, and values. This includes a competitive salary range, extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team.