Head of Operational Excellence

7 days ago

Toronto, Ontario, Canada Société Financière Manuvie Full time
Job Details

Société Financière Manuvie is seeking a highly experienced and skilled professional to fill the role of Head of BCP Design and Execution.

About the Position

This role requires a deep understanding of business continuity management, risk management, and operational resilience. The successful candidate will have extensive experience in developing and implementing effective Business Continuity Plans (BCPs), managing risk, and leading high-performing teams.

The Head of BCP Design and Execution will be responsible for designing, implementing, and maintaining robust BCPs that ensure business continuity and meet regulatory requirements. This includes developing and enhancing the global strategy on Business Continuity Planning, defining and documenting an enterprise approach, procedures, and operating model, and providing thought leadership to segment and functional BCP leads.

Responsibilities and Requirements

  1. Business Continuity Plan Development and Implementation:

    • Develop and enhance the global strategy on Business Continuity Planning in line with evolving internal business strategies and external factors.

    • Define and document an enterprise approach, procedures, and operating model for the implementation of Business Continuity Management policy and standards.

    • Provide thought leadership to segment and functional BCP leads to design, implement, and operate controls, including simulation testing, to ensure business continuity risks are managed within the organization's risk appetite.

    • Lead the global Business Continuity Plan program to ensure adherence to execution timelines across segments and functions, and timely escalation of risks.

  2. Business Continuity Plan Governance:

    • Lead the design and implementation of Business Continuity Planning governance structure, including management committees and working groups, in collaboration with L1 and L2 partners.

    • Act as the primary representative for Business Continuity Planning to internal stakeholders and regulators, including review, data requests, and other inquiries.

    • Influence segment and function stakeholders to ensure ongoing processes are in place to identify, analyze, and remediate material gaps in applicable BCPs and relevant corrective action plans filed and actioned.

    • Govern the quality of Business Continuity plans and support segment leads in consistent execution of the BCM standard, including procedures for implementing appropriate forms of testing of the BCPs.

    • Lead first-line defense review and feedback on the BCM framework, policies, and standards developed by the second line of defense and propose recommendations for enhancements.

  3. Business Continuity Plan Execution Monitoring and Reporting:

    • Lead the design and consistent implementation of global processes and capabilities, including reporting, proactive risk indicator monitoring (including external events), and leveraging AI capabilities, etc.

    • Define, aggregate, analyze, and report enterprise KPIs and KRIs to monitor implementation progress and risk posture and monitor remediation actions.

  4. Team Building, Leadership, and Training:

    • Build and lead a team of 5-10 members with direct and matrix reporting to manage business continuity risks, requiring cross-functional skills in strategy, data, change management, and operational resilience knowledge.

    • Develop and lead first-line communication and training on business continuity management practices.

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