Operations Manager for Telecommunications Infrastructure

2 weeks ago


Saskatoon, Saskatchewan, Canada AFL Full time

About the Role


We are seeking an Operations Manager for our Premise Services team to lead and develop a team of Field Service Technicians responsible for delivering exceptional customer service while installing and repairing products related to the future-friendly home.


Key Responsibilities



  • Ensure quality of service, customer experience, and community engagement within areas supported.
  • Manage and direct activities of technicians and/or external resources to ensure compliance with established processes and procedures.
  • Drive strategic sales growth and optimize performance metrics.
  • Ensure that services offered meet customer expectations and are aligned with organizational goals.
  • Represent AFL and be responsible for overall customer satisfaction.
  • Remove roadblocks and own escalations through to final resolution.
  • Provide feedback promptly and aim to enhance the technician's overall performance daily.
  • Perform infield safety inspections as required.
  • Interpret and enforce policies and disciplinary activities.
  • Responsible for on-site adherence to Health and Safety regulations and procedures.
  • Perform frequent quality assurance audits on all activities to ensure strict adherence to AFL and client standards.
  • Help build and maintain positive relations within the team.
  • Protect organizations' values by keeping information confidential.
  • Perform other administrative and miscellaneous duties as requested, directed, or assigned.
  • Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment.
  • Adhere to and promote the environmental, health & safety policies of AFL.

Requirements



  • Possess a comprehensive understanding of telecommunication infrastructure installation.
  • Have demonstrated experience in a relevant professional capacity.
  • Be self-driven and proactive with strong problem-solving capabilities, capable of working autonomously.
  • Have proficiency in taking ownership and proactively resolving challenges and issues.
  • Be available to work in an in-field environment with travel required up to 50%, including within and out of province.
  • Be willing to work shift work and be available to work on weekends.


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