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Reliability Engineer

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

This is a challenging and rewarding opportunity to join Scotiabank's team as a Systems Reliability Analyst. As a key member of our operations team, you will play a critical role in ensuring the stability and efficiency of our production systems.

Key Responsibilities
  • Contribute to in-depth data analysis to identify trends and drive improvements to production systems.
  • Work closely with SREs, Development, and Operations teams to troubleshoot severe incidents, communicate effectively, and drive problem-solving using best practices.
  • Support Senior Manager and Director in proactive communication of reliability, stability, and efficiency results, service health, key reliability risks, and issues to senior business and technology stakeholders.
  • Support and handle production incident escalations during business and off-hours.
  • Participate in Root Cause Analysis to identify gaps and drive implementation of improvements.
  • Lead investigations for production issues and assist in developing solutions that adhere to sound software engineering and security principles.
  • Interface with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications.
  • Utilize tools like Dynatrace to build service trending models and create service level objective standards for mission-critical applications.
  • Collaborate with other teams for consultation, design, implementation, and management of monitoring tools, dashboards, and reports.
  • Analyze metrics, identify trends, and execute processes and strategies to address reliability risks.
Requirements
  • Minimum 5 years of experience supporting technology in an operational role.
  • Minimum 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile, and Waterfall.
  • Expert knowledge of incident and problem management methods and methodologies in a production environment, using platforms like ServiceNow.
  • Ability to analyze and present data using various tools and techniques in business analysis and business intelligence principles to create executive dashboards and reports.
  • Experience with operational monitoring and performance management tools like Dynatrace, Aternity, ARMS, Tivoli, and similar technologies.
  • Experience with Splunk, eVIEW, or other software for searching, monitoring, and examining machine-generated Big Data.
  • Knowledge and understanding of SRE Service Level Objectives and Google best practices.
  • Collaborate with other teams for consultation, design, implementation, and management of monitoring tools, dashboards, and reports.
  • Analyze metrics, identify trends, and execute processes and strategies to address reliability risks.
  • Collaborate with internal business partners, such as IT Support Teams, System Architect, IT Security, and Enterprise Account Management for operational execution and service delivery of technology needs.
  • Create and implement knowledge documents, focusing on usability, content verification, and accuracy.
  • Professional designation in ITIL, Scrum, and/or Six Sigma would be an asset.
  • Excellent verbal and written communication skills, as well as strong problem-solving skills, coupled with the ability to collaborate with development teams and business partners.
What We Offer
  • Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling: We offer online courses, cross-functional development opportunities, and tuition assistance to help you grow professionally.
  • Competitive Rewards: Our program includes a bonus, flexible vacation, personal, sick days, and benefits that start on day one.
  • Community Engagement: We offer opportunities for community engagement and belonging through various programs, such as hackathons, contests, cooking with friends, Humans of Digital, and more

Work arrangements: Hybrid