Customer Experience Ambassador

3 weeks ago

Delta, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Representative

About the Role:

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front-line team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting our brand values.

Key Responsibilities:

  • Meet and greet guests, answer inquiries, and provide solutions to any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in our rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives

What We Offer:

  • A dynamic and fun work environment
  • Opportunities for career advancement and professional growth
  • A comprehensive benefits package for full-time employees
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Requirements:

  • A minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanor with everyone you meet

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties across British Columbia, Ontario, and Alberta, we offer a dynamic and fun work environment, opportunities for career advancement, and a comprehensive benefits package for full-time employees.

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