Beauty Experience Manager

6 days ago


Ottawa, Ontario, Canada Sephora USA, Inc Full time

Sephora USA, Inc is passionate about delivering an exceptional client experience in our stores. As a Beauty Experience Manager - Store Operations, you will be responsible for overseeing the day-to-day operations of our beauty services and classes.

Key Responsibilities:
  • Team Leadership: Manage a team of Beauty Advisors and Coordinators to ensure seamless delivery of beauty services and classes.
  • Innovation: Stay up-to-date with Sephora's latest technology innovations and train team members to effectively leverage these tools to enhance the client experience.
  • Client Service: Oversee the Services online reservation system, ensuring that beauty advisors' availability and class dates and times are accurately published.
  • Training & Development: Execute comprehensive training programs for new hires and existing team members to ensure they have the skills and knowledge needed to deliver exceptional client service.
  • Visual Merchandising: Collaborate with the Operations team to maintain a visually appealing sales floor, adhering to company standards and executing all visual merchandising flips as needed.

About You:

  • You possess 2-4 years of experience in a similar role at a high-volume store or equivalent internal experience.
  • You have excellent verbal/written communication skills and the ability to influence business partners at all levels.
  • You have a proven track record of creating teams by attracting and identifying talented store leaders who can drive sales and deliver outstanding client service.

What We Offer:

  • A competitive salary of $55,000 - $65,000 per annum, based on location and experience.
  • A dynamic work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • The opportunity to work with a leading beauty retailer and gain valuable industry experience.

Sephaora USA, Inc is committed to equal employment opportunity and welcomes applications from diverse candidates. If you are passionate about delivering exceptional client experiences and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.



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