Customer Care Specialist
6 days ago
**Job Summary:**
The Customer Care Specialist is responsible for conducting scheduled customer orientations and handling service requests. You will inspect and address homeowner warranty concerns, ensuring compliance with Brookfield Residential's Service and Warranty Policies and Provincial New Home Warranty guidelines.
**Key Responsibilities:**
- Communicate professionally and courteously with homeowners and trades.
- Educate homeowners on maintenance and product performance.
- Set clear expectations for homeowners throughout the service process.
- Provide feedback and solutions for recurring issues; suggest product/practice improvements.
- Attend regular departmental meetings.
**Requirements:**
- 3 to 5 years of Residential Construction or Renovation Experience.
- Progressive Customer Service Experience.
- Proficient computer skills.
**What We Offer:
We offer a competitive compensation package, excellent extended medical, dental, vision benefits, RRSP program, paid volunteer hours, paid parental leave, family planning assistance, wellness and mental health resources, pet insurance offering, and a culture based on our values of Passion, Integrity, and Community.
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