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Head of Customer Engagement and Retention

2 weeks ago

Ottawa, Ontario, Canada Stonewood Group Inc. Full time

The Stonewood Group Inc. is seeking a Head of Customer Engagement and Retention to lead our customer success organization. As a key member of the leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth.

About the Position

This role has four direct reports and a total team size of 50-plus individuals. The successful candidate will report to the Co-founder and be a contributing member of the Leadership Team.

Responsibilities
  • Develop and execute strategies to drive customer satisfaction, retention, and growth.
  • Lead the customer success management team and establish services strategy and execution plan.
  • Recruit and retain top talent for our technical support and customer success teams.
  • Work closely with the sales team to ensure internal execution alignment.

This role requires a strong leader who can motivate and inspire teams in a fast-paced environment. If you have experience building and leading large customer support organizations for software companies in a SaaS environment, we encourage you to apply.