Quality Assurance Senior Test Analyst

1 day ago

Old Toronto, Canada Scotiabank Full time
About Scotiabank

Scotiabank is a leading bank in the Americas, committed to helping its customers, their families, and communities achieve success. Guided by its purpose: 'for every future', the bank provides a wide range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

Job Description

This role is part of the QA - COAT Delivery Center - Agility & Assurance team, reporting to the Senior Quality Assurance Manager. As an Agile Assurance Specialist, you will contribute to the team's overall success by executing specific goals, plans, and initiatives that align with the business strategies and objectives. Your responsibilities include ensuring all activities are compliant with governing regulations, internal policies, and procedures.

You will be involved in product design and requirements analysis, performing testing for assigned projects, reviewing project documentation, preparing test documentation, and executing test activities for multiple parallel initiatives. This includes various types of testing, such as Functional testing, Accessibility testing, User Interface testing, Integration testing, and Content testing.

Main Responsibilities:
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Participate in product design and requirements analysis.
  • Perform testing for assigned projects by reviewing project documentation, preparing test documentation, and executing test activities for multiple, parallel initiatives.
  • Perform various types of testing including Functional testing, Accessibility testing, User Interface testing, Integration testing, and Content testing.
  • Thorough experience with data extraction, transformations, and conversion testing.
  • Report defects in defect tracking tool and work closely with the team so that solutions can be determined, prioritized, and scheduled.
  • Provide regular status updates and call out risks and issues to release and project timelines.
  • Complete Quality Assurance deliverables on time, as per the schedule.
  • Work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
  • Prepare other QA documentation for QA management review, approval and sign-off.
Requirements and Qualifications:
  • Excellent written and verbal communication skills.
  • Working knowledge of Contact Center agent-facing applications and flows.
  • At least 3+ years quality assurance experience that performed manual testing (e.g., exploratory, integration, functional, regression, and end-to-end testing, etc).
  • Experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
  • 3+ years testing experience in CRM application (maintenance, sales, and general service tasks, etc.).
  • Testing experience using API testing tools Postman.
  • Must have experience of QA processes, working knowledge in agile teams either using Scrum or Kanban.
  • Experience with Jaws Accessibility testing is a nice to have.
  • You can execute sprint activities and work closely with development and business teams to plan, report, prioritize, and drive continuous improvement.
  • You can deal with ambiguity in a fast-paced environment while managing multiple competing priorities.
  • Have strong interpersonal skills and excellent analytical skills.
  • Able to work in a self-guided manner with the ability to prioritize tasks and manage time efficiently.
  • Positive and resilient personality - Able to embrace feedback and have a desire for continuous iteration and improvement.
  • Adhere to established guidelines of conduct.
What We Offer:
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

The estimated salary for this position is $100,000-$120,000 per year, depending on experience and qualifications.

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