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Operations Manager

2 months ago

Summerside, Canada Parkland Corporation Full time
About the Role

The Operations Manager is a key position within Parkland Corporation, responsible for overseeing the overall performance of the business units. This individual will be based at the Summerside, PEI branch and will be responsible for meeting key corporate goals and objectives.

Key Responsibilities
  • Leadership and Supervision
    • Ensure Health, Safety & Environmental policies are adhered to and all employees abide by hours of work and safe work practices.
    • Provides coaching and development of the team, ensures good succession planning.
    • Ensures a good work environment for employees consistent with Parkland's values, policies and best practices.
  • Operational Management
    • Supervises day-to-day operations of the branch to ensure all tasks are conducted correctly and efficiently.
    • Works with Territory Manager to analyze and review branch finances and operations to optimize productivity and costs.
  • Customer Service and Sales
    • Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships and acquiring new business.
    • Coordinates - conducts product ordering for the branch when supply is low and manages the product inventory to ensure the supply is replenished when needed.
  • Administrative and Support Functions
    • Provides product knowledge and solutions to customers and employees when needed.
    • Oversees the maintenance of property and equipment at the branch to ensure everything is accounted for and remains in working order.
    • Liaises with various parties on a regular basis including the Territory Manager, other branches, and internal departments including Pricing and Credit.
  • Reporting and Analysis
    • Participates in Parkland's request for quotation and request for proposal processes by working through various channels to create and complete a company bid; analyzes the success of the process and uses similar channels to setup accounts.
    • Addresses all customer issues involving pricing and deliveries by reviewing details relevant to the situation and listening to customer complaints, ensuring that the discussion is calm and under control; develops a solution that meets the customer's needs in order to maintain the business relationship.
  • Human Resources
    • Assigns, checks, coordinates, and schedules the work of employees (including leaves, vacations etc.); interviews prospective employees, recommends candidates, and hires new employees; disciplines subordinates and conducts employee appraisals; establishes work priorities and determines staff requirements.
Requirements
  • Education and Experience
    • University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales an asset
  • Industry Knowledge and Skills
    • Industry knowledge relating to energy distribution desired.
    • Must have experience leading and supervising a team
    • Excellent communication, organizational, and analytical skills
    • Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary
    • Experience working with MS Office (Outlook, Word, Excel)
    • Safety Oriented
    • Must have a valid drivers license and an abstract in good standing
    • Ability to travel weekly, or as required for business purposes
    • Be available for after hours and on call to meet business demands
About Us

Parkland Corporation is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We are proud to be a leader in the energy industry and are looking for talented individuals to join our team.

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.