Pharmacy Service Representative

7 days ago


Oakville, Ontario, Canada Mypharmacare Full time
Company Overview
CareRx is a leading provider of pharmacy services to seniors communities, serving over 96,000 residents in over 1,600 long-term care homes, retirement homes, assisted living facilities, and group homes across Canada. Our national organization has a large network of pharmacy fulfillment centres strategically located throughout the country, enabling us to deliver medications in a timely and cost-effective manner.

We utilize best-in-class technology that automates the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Job Description
The Customer Care Representative reports to the Customer Care Manager and is responsible for ensuring exceptional customer care is provided to all residents and their representatives. Key responsibilities include updating and maintaining resident profiles and associated accounts within the pharmacy software program, answering client account inquiries, and communicating information about CareRx Pharmacy services and documenting prescription and statement payment information.

Key Accountabilities
• Update and maintain resident profiles and associated accounts
• Answer client account inquiries in a timely and professional manner
• Communicate information about CareRx Pharmacy services and document applicable prescription and statement payment information

Requirements
This position requires excellent customer service and interpersonal skills, with fluency in English and French being an asset. The ideal candidate must be self-directed, requiring minimal supervision, and possess knowledge of Microsoft Office, Kroll Windows application, and eMAR platforms. Prior experience and knowledge of third-party billing and Smart-Link software are also advantageous.

Benefits
CareRx offers a comprehensive benefits package, including [insert benefits]. We value diversity and inclusion in the workplace and welcome applications from qualified candidates.

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