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Insurance Advisor

1 week ago


MontréalOuest, Quebec, Canada EquiSoft inc. Full time

At EquiSoft inc., we are looking for a highly skilled Insurance Advisor to join our team. As an Insurance Advisor, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is a full-time permanent position that involves working closely with our clients to understand their insurance needs and provide tailored solutions. You will be on the phone and managing email tickets, assisting customers with questions about our products and resolving any issues that may arise.

We are seeking an individual who is passionate about delivering excellent customer service and has excellent communication skills. If you have a strong work ethic and are able to work in a fast-paced environment, we would love to hear from you.

About Us

EquiSoft inc. is a global provider of advanced insurance digital solutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption.

What We Offer
  • A stable organization with career advancement opportunities
  • A stimulating work environment
  • Flexible hours
  • Benefits available day one, including medical, dental, retirement plan, telemedicine program, employee assistance program, etc.
Requirements

To be successful in this role, you will need:

  • A DEC, ASP or DEP diploma in any type of field
  • A minimum of 3 years' experience in a similar role
  • Excellent telephone manner, customer service skills, active listening skills, verbal and written communication skills
  • The ability to multi-task using multiple screens and systems while talking on the phone with customers
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
  • Aptitude for issue identification and problem solving
  • Strong sense of organization and prioritizing
  • Ability to resolve conflict and diffuse tension
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Team spirit, tact, diplomacy, autonomy, rigor, and discipline
  • Excellent knowledge of French & English (spoken and written)