Multilingual IT Helpdesk Specialist

1 week ago


Calgary, Alberta, Canada Lifemark Full time

Lifemark, a leading Canadian healthcare provider, is seeking an experienced IT Helpdesk Specialist to join our team. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work in a fast-paced environment.

About Lifemark:

Lifemark has over 5,000 employees and provides services in over 300 physiotherapy clinics across Canada. Our company operates a Seniors Wellness division, offering services to long-term care and retirement homes, as well as a homecare division under the Community Advantage Rehab brand.

Job Summary:

The successful candidate will be responsible for providing level I support, managing helpdesk tickets, and maintaining documentation of support requests. Additionally, they will manage recommendations for procurement of IT equipment and software, and work collaboratively with various divisions to understand their needs.

Key Responsibilities:

  • Manage helpdesk tickets and provide timely responses to support requests
  • Maintain accurate documentation of support requests and incidents
  • Collaborate with IT teams to resolve complex issues
  • Work closely with various divisions to understand their needs and provide tailored support

Requirements:

  • 2+ years of experience in a helpdesk or technical support role
  • Excellent technical skills, including knowledge of Microsoft Windows operating systems and MS Office
  • Strong written and verbal communication skills
  • Ability to work effectively in a team environment

Benefits:

  • Competitive salary: $65,000 - $85,000 per year
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package

Location:

This position is based in Ottawa, ON, with opportunities for remote work. We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.



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