Senior Retail Operations Manager

5 days ago


Athabasca, Canada Mark's Full time
About the Role

We are seeking a highly motivated and experienced Senior Retail Operations Manager to join our team at Mark's. This is an excellent opportunity for someone who enjoys leading and developing teams, driving operational excellence, and providing exceptional customer service.

Key Responsibilities
  • Leadership: Provide leadership to the team and consistently coach and follow up to ensure delivery of service model standards to each customer.
  • Operations Management: Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Training and Development: Create and communicate execution of daily game plans for operations activities, and provide coaching and feedback to team members.
Requirements
  • Experience: 3-5 years retail experience required, preferably in a leadership or management role.
  • Skills: Proven ability to build and manage a daily, weekly plan for the department and store, exceptional communication skills, organizational skills, and superior training and mentoring skills.
  • Certifications/ Licenses: Basic computer skills required.
What We Offer
  • Competitive Salary: $80,000 - $110,000 per year (estimated), depending on location and experience.
  • Benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as opportunities for professional development and growth.


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