Customer Service Ambassador
2 weeks ago
We are a forward-thinking company dedicated to delivering exceptional customer experiences.
Our team is passionate about building long-lasting relationships with our clients, and we're looking for a skilled Customer Service Ambassador to join us in Boucherville, Canada.
Salary and BenefitsThe successful candidate can expect a competitive hourly wage of approximately $18.50 per hour, as well as performance bonuses and a comprehensive health benefits package.
Job DescriptionAs a Customer Service Ambassador, you will be responsible for providing top-notch service to our customers via phone, email, and chat. This includes handling inquiries, resolving issues, and documenting interactions and feedback.
You will also have the opportunity to collaborate with our team to improve service processes and implement new strategies to enhance the customer experience.
Key Responsibilities:- Provide timely and effective responses to customer inquiries.
- Resolve customer complaints in a professional and courteous manner.
- Document customer interactions and feedback to improve future service delivery.
- Collaborate with team members to develop and implement process improvements.
To be successful in this role, you will need:
- A high school diploma or equivalent; additional education is an asset.
- Previous experience in customer service or a related field.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in customer service software and tools.
In addition to a competitive salary and benefits package, we offer:
- Opportunities for career advancement and professional growth.
- A supportive work environment that fosters teamwork and collaboration.
- Employee discounts and perks.
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