Retail Operations Manager

8 hours ago


Halifax, Nova Scotia, Canada Belron Canada Full time
Company Overview

Belron Canada, a global leader in auto glass repair and replacement, is committed to providing sustainable world-class care for our communities and the climate.

We operate 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, employing over 1,200 people.

Job Summary

We are seeking an experienced Retail Operations Manager to lead our Atlantic Retail operations, including corporate service centers under Speedy Glass, Appel Auto Glass, and our Franchise Network.

This role will oversee regional operational performance, improve profitability, and ensure network compliance with Belron's strategies and business initiatives.

Key Responsibilities
  • Team Management: Build, manage, and coach a high-performing team, focusing on development, training, and alignment with Belron's people & culture values and policies.
  • Regional Leadership: Lead the Atlantic Franchisee Network, collaborating closely with the ATL Regional Partnership Committee, and develop strategic partnerships with internal and external stakeholders.
  • Operational Excellence: Improve the profitability of the Retail network through individual and regional action plans, ensuring optimal operational performance and evaluating team results based on key performance indicators (KPIs).
  • Market Intelligence: Identify and share regional market trends with internal partners and stakeholders, driving informed business decisions.
  • Centralized Oversight: Manage all corporate retail operational sites, overseeing Franchisee adherence to Belron's strategies and business initiatives, and actively managing the ATL corporate network's footprint development and optimization.
Requirements
  • Education: Bachelor of Business Administration; MBA is an asset.
  • Experience: Minimum ten (10) years of experience managing multiple units, preferably in the retail industry, with experience in managing and supporting a franchise network.
  • Travel: Must be available to travel across the Atlantic provinces to visit sites regularly.
What We Offer

We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience, plus a comprehensive benefits package.

Belron Canada is an equal opportunities employer committed to diversity, equity, and inclusion. We welcome applications from everyone.



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