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Reservations Operations Manager

2 months ago

Richmond Hill, Ontario, Canada New Pioneer Travel Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at New Pioneer Travel. As a key member of our reservations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requirements
  • 1 year to less than 2 years of experience
  • Permanent employment
  • 40 hours per week
  • English as the primary language of work
  • Supervision of 5-10 people