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Cloud Infrastructure Deployment Specialist

2 weeks ago

Ottawa, Ontario, Canada InfoHedge Technologies LLC Full time

About Us
Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach and focus on next-generation services set us apart from our peers.

Position Overview
A Service Deployment Analyst will be responsible for assisting our team of Deployment Engineers in client onboardings and projects centered on infrastructure, messaging and cloud-based services. This role involves project implementation, migrations, upgrades, documentation and other deployment activities including management and maintenance of a build room.

Key Responsibilities

  • Assist with agent deployment and enrollment of end-user devices into Thrive services
  • Maintain requirements of Deployment Engineering support criteria
  • Provide configuration support to deployment engineers
  • Manage and maintain a build room in Thrive's Foxborough offices
  • Assist in transition of completed project work to the support team with relevant documentation
  • Demonstrate excellent time management skills to accomplish project tasks

Qualifications

  • Bachelor's Degree, Technical Degree or equivalent work experience
  • Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, Windows Servers and general networking knowledge
  • Excellent written and oral communication skills
  • 2-3 days working within Thrive's Ottawa office
  • 1-2 years of MSP experience preferred
  • Ability to prioritize and coordinate between multiple projects
  • Enthusiastic individual with a strong drive and a 'can-do' attitude
  • Self-motivated with ability to work independently and in a team environment
  • Experience troubleshooting network configuration and hardware issues