Store Operations Manager

2 weeks ago


Hamilton, Ontario, Canada Ontario Inc OA Gourmet Food Grocery Store Full time

Role Summary

We are seeking a qualified Store Operations Manager to oversee daily store operations at Ontario Inc O/A Gourmet Food Grocery Store.

This role involves supervising sales workers, coordinating activities, and ensuring efficient store operations for excellent customer service.

The ideal candidate will have relevant experience in store management, customer service, and conflict resolution.

Key Responsibilities

  • Supervise and Co-ordinate Activities of Workers: Assign duties to sales workers, including cashiers, retail salespersons, and sales clerks.
  • Establish Work Schedules: Create and manage work schedules for sales staff to ensure adequate coverage during peak periods.
  • Prepare Reports: Compile sales reports and other performance metrics to inform business decisions.
  • Resolve Customer Issues: Address customer complaints and resolve issues in a timely and professional manner.
  • Organize and Maintain Inventory: Oversee inventory management and ensure accurate stock levels.

Requirements

  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Language: Fluency in English.

Working Conditions

  • Work Environment: Fast-paced retail environment.
  • Physical Capabilities: Ability to work under pressure and maintain a high level of accuracy.


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