IT Infrastructure Support Specialist
4 weeks ago
Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. We're seeking an IT Infrastructure Support Specialist to join our team.
We offer a competitive salary of $55,000 - $65,000 per year, based on experience and qualifications.
Job DescriptionThe successful candidate will be responsible for providing technical support for end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Provide technical support for end-users via phone, email, and in-person
- Troubleshoot hardware and software issues related to desktops, laptops, and network connectivity
- Assist with password resets and account unlocks
- Maintain accurate records of incident status and user interactions
- Collaborate with internal teams to resolve complex technical issues
Requirements:
- Degree in Computer Science or related field, or equivalent experience
- Strong understanding of Windows operating systems and Microsoft Office applications
- Experience with help desk software and ticketing tools
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Benefits:
- Competitive salary and bonus structure
- Comprehensive health and dental insurance
- Retirement savings plan with company match
- Professional development opportunities and training programs
About TCS:
Tata Consultancy Services is a leading IT services company with over 55 years of experience. We have a strong presence in 55 countries and employ over 615,000 consultants worldwide. Our mission is to provide innovative solutions that drive business growth and transformation.
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