Housekeeping Team Member

1 month ago

Richmond, British Columbia, Canada Accor Full time
Houseperson Job Description

As a Houseperson at Accor, you will play a vital role in ensuring our guests have an exceptional experience from check-in to departure. Your organizational skills and attention to detail will be essential in maintaining the high standards of our housekeeping department.

Key Responsibilities:
  • Provide exceptional guest service by consistently offering a professional, friendly, and engaging experience.
  • Ensure that housekeeping departmental standards are followed, maintaining the highest level of cleanliness and organization in guest rooms and public spaces.
  • Assist Room Attendants in preparing guest rooms efficiently, ensuring a seamless experience for our guests.
  • Maintain inventory in housekeeping closets, ensuring that all necessary supplies are readily available.
  • Respond promptly to guests' special requests for miscellaneous items, such as cribs, cots, or extra towels.
  • Collect dirty linen, garbage, and recyclables from Room Attendants' carts and closets, maintaining a clean and organized environment.
  • Carry out carpet and upholstery cleaning tasks as required.
  • Follow departmental policies and procedures, adhering to Accor's high standards.
  • Report any necessary maintenance items to ensure the smooth operation of our hotel.
  • Be available to work overnight shifts, providing coverage as needed.
Requirements:
  • Previous housekeeping experience is an asset, but not required.
  • Excellent organizational skills and time management are essential in this role.
  • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision.
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming at all times.
Physical Aspects of the Position:
  • Constant standing and walking throughout shifts.
  • Frequent lifting and carrying of up to 40+ pounds.
  • Frequent kneeling, pushing, pulling, and lifting.

Accor is an inclusive company, and we welcome applications from diverse candidates. If you are a team player with excellent organizational skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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