Steakhouse Host
4 weeks ago
Host Role Overview
As a Host at Auberge du Pommier, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for managing the flow of guests, ensuring a seamless and efficient experience.
Key Responsibilities
- Warmly greet guests and effectively manage restaurant flow to maximize seating capacity.
- Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant.
- Escort guests to their table, engage them in conversation and seat them accordingly.
- Accurately take and confirm reservations over the phone and in person, modify guest status in Open Table.
- Develop a briefing sheet before each shift that will inform co-workers of shows/concerts, special events and NBs.
- Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
- Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris.
- Know all table numbers and maintain awareness of which servers are in each section.
- Fulfill special requests for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed.
- Maintain the cleanliness of the washrooms by completing checks regularly throughout shift.
Requirements
- High attention to detail
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Ability to remain standing for long periods of time
- Minimum 1 year restaurant experience
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