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Holistic Wellbeing Solutions Specialist
1 week ago
About Us
Workplace Options is the largest independent provider of holistic wellbeing solutions, supporting individuals to become healthier, happier, and more productive both personally and professionally.
We deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.
Current Opportunity: EAP Clinical Counsellor (Mandarin Speaking)
This role involves engaging with participants over the phone, video, chat & email while demonstrating a connection with clients to ensure they feel heard, supported, and cared for.
Responsibilities:
- Provide single session telephonic and video counseling, in-the-moment support, and crisis telephonic management in a supportive, ethical, and professional manner while maintaining client confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high-risk calls and work closely with individuals at risk.
- Appropriately refer clients to external resources or within Workplace Options as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in the case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
- Social worker, Counselor, or Psychologist with accompanying Master's degree or diploma.
- Fluent written and spoken Mandarin and English.
- Licensure or clinical certification preferred.
- Minimum 2 years direct client-contact providing counselling or mental health services.
- Experience providing assessments and/or using clinical assessment tools.
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness.
- Training in crisis intervention and supporting high-risk clients beneficial.
- Ability to work with clients presenting with substance abuse, crisis situations, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.
What We Offer:
- Paid Time Off
- Life Insurance
- Employer Pension Contribution
- Travel Reimbursement
- Extended healthcare, dental, and vision benefits
- Life insurance, AD&D and Long-term disability insurance
- Monthly clinical supervision
- Supervision stipend
- Training/tuition reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- Gym Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services
- Mentorship Program
- 24/7 support for risk calls
- Employee exchange program
- Comprehensive training provided for this position
