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Field Service Technician III

2 months ago

TroisRivières, Quebec, Canada Moneris Full time

Job Summary

Moneris is seeking a skilled Field Service Technician III to join our team. As a Field Service Technician III, you will be responsible for providing exceptional technical support to our merchants, ensuring their electronic devices are installed, repaired, and replaced efficiently.

Key Responsibilities

  • Resolve technical issues related to various equipment and peripherals, including computers, printers, networks, point-of-sale systems, and cash registers.

  • Analyze problems, formulate recommendations for root causes and corrective actions, and ensure merchant satisfaction with problem resolution.

  • Install computers, printers, cash registers, and point-of-sale systems, as well as update software as required.

  • Establish excellent relationships with merchants by demonstrating professionalism (appearance, behavior, and attitude) at all times.

Requirements

  • Post-secondary education in electronics, information technology, or a related technical field. Equivalent work experience may be considered as a substitute for a degree.

  • Experience in testing and resolving technical problems.

  • Good manual dexterity and ability to handle small tools (hand and power tools).

  • Having a valid ASP - Santé et sécurité générale sur les chantiers de construction card will be considered an asset.

  • Basic knowledge of network cabling will be considered an asset.

  • Be proactive in matters of health and safety.

  • Ability to work occasionally in confined spaces (in a squatting position and/or overhead).

  • Knowledge of computers, general network management concepts, Internet, and Microsoft Office (Word and Excel).

  • Ability to communicate effectively with various individuals and manage calmly any situation, whether routine or urgent.

  • Ability to adapt to variable schedules, including evenings, weekends, and holidays (schedules are always communicated in advance).

  • A valid provincial driver's license.

  • Ability to communicate in French and English (read, spoken, written).

Benefits

  • Comprehensive compensation package, including bonuses, flexible benefits from the first day of work, and a CSS (Compte Soins de santé) or CDP (Compte de dépenses personnel), your choice.

  • Learning and development programs and resources, including unlimited access to Coursera and a training assistance program.

  • A global approach to your well-being, with an employee assistance program for you and your family, access to virtual medical care at all times, wellness events, and a supportive work culture.

  • Vehicle, cell phone, computer, and industry-specific tools provided by the company.

  • Ongoing technical support provided to technicians at all times.

About Moneris

Moneris is a leading payment solutions provider in Canada. We offer a comprehensive range of payment processing services to merchants, including credit and debit card processing, online payment processing, and mobile payment solutions. Our goal is to provide our merchants with fast, secure, and reliable payment processing services that meet their unique needs.

Why Work at Moneris?

At Moneris, we value our employees and offer a range of benefits and perks to support their well-being and career development. Our employees enjoy a dynamic and supportive work environment, opportunities for growth and advancement, and a comprehensive compensation package. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.