Customer Service Expert

1 week ago


Fort Frances, Canada Mega Group Inc. Full time

Why Join Us?

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Mega Group Inc. offers a dynamic and supportive work environment, with opportunities for career growth and development.

Our Benefits

  • Bonus structure based on individual performance and team contributions.
  • Competitive salary and benefits package.
  • Employee discounts on products and services.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • Flexible scheduling to accommodate personal and professional needs.
  • Career advancement opportunities within the organization.
  • A great working environment with a collaborative and supportive team.

About This Role

This Sales Consultant position requires a highly motivated and results-driven individual who can deliver exceptional customer service, drive sales growth, and contribute to a positive and productive team environment.

Your Key Responsibilities

  1. Customer Service
  • Greet customers warmly and engage them in conversation to build rapport and trust.
  • Provide timely and professional assistance with customer inquiries and product needs.
  • Listen actively to customer concerns and respond thoughtfully, addressing any issues promptly.
  1. Sales and Product Knowledge
  • Familiarize customers with new products and services, highlighting key features and benefits.
  • Recommend products based on customer preferences and needs, ensuring a personalized shopping experience.
  • Maintain a thorough understanding of company policies, procedures, and products to ensure accurate information is provided to customers.
  1. Store Operations
  • Maintain store displays, ensuring they are visually appealing and accurately reflect product offerings.
  • Ensure the store floor is tidy and organized, with merchandise displayed in an attractive and accessible manner.

Requirements

  • 3+ years of sales experience, preferably in a fast-paced retail environment.
  • Demonstrated success in sales, consistently meeting or exceeding individual and team sales targets.
  • Professional appearance, adhering to company dress code standards.
  • Ability to stand for extended periods, moving around the store floor as needed.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Ability to work in a dynamic, fast-paced environment, adapting to changing circumstances as needed.


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