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Food Service Supervisor

2 months ago

Blind River, Ontario, Canada TIM HORTONS Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at TIM HORTONS. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of food preparation.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation and portioning.
    • Train staff in job duties, sanitation, and safety procedures.
    • Hire and manage food service staff to ensure a high-performing team.
  • Quality Control and Assurance
    • Ensure that food and service meet quality control standards.
    • Prepare and submit reports on food quality, customer satisfaction, and staff performance.
  • Operations and Logistics
    • Estimate ingredient and supply requirements for meal preparation.
    • Prepare and manage budgets and cost estimates.
    • Maintain records of stock, repairs, sales, and wastage.
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Environment
    • Noisy work environment.
    • Wet/damp work environment.
    • Hot work environment.
  • Work Setting
    • Various locations.
  • Work Conditions and Physical Capabilities
    • Fast-paced work environment.
    • Work under pressure.
    • Tight deadlines.
    • Standing for extended periods.
    • Physically demanding work.
    • Attention to detail.
  • Personal Suitability
    • Client focus.
    • Efficient interpersonal skills.
    • Excellent oral communication skills.
    • Flexibility.
    • Team player.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
    • Permanent employment.
    • English language proficiency.
    • 40 hours per week.