Fitness Experience Ambassador

1 month ago


Burlington, Ontario, Canada Movati Athletic Full time
Role Overview

As a Member Experience Associate at Movati Athletic, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities
  • Proactively manage and resolve member concerns, escalating serious issues to the management team as needed
  • Provide outstanding customer service to retail operations, including the cafe and pro-shop
  • Ensure cleaning duties are completed in a safe and timely manner
  • Maintain up-to-date knowledge of programs, products, and services, promoting them to club members
  • Process sales transactions accurately and efficiently
  • Complete administrative tasks with precision and attention to detail, consistently delivering 5-star customer service
  • Assist with member experience events throughout the club as needed
Qualifications
  • High school diploma or equivalent experience is considered an asset; additional certifications or workshops related to customer service are strongly preferred
  • 1+ years of customer service experience in a related industry, such as retail, hospitality, leisure, or fitness
  • Current CPR and First Aid certifications are required and must be maintained throughout employment
Perks

We offer a competitive total compensation package, including competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to ensure you're always learning. All full-time employees are eligible for benefits after 3 months of employment.

Movati Athletic is built on 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. We're committed to helping you feel welcome, comfortable, and healthy.

Accommodations are available on request for candidates participating in all aspects of the selection process.



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