Fitness Experience Ambassador
1 month ago
As a Member Experience Associate at Movati Athletic, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.
Key Responsibilities- Proactively manage and resolve member concerns, escalating serious issues to the management team as needed
- Provide outstanding customer service to retail operations, including the cafe and pro-shop
- Ensure cleaning duties are completed in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, promoting them to club members
- Process sales transactions accurately and efficiently
- Complete administrative tasks with precision and attention to detail, consistently delivering 5-star customer service
- Assist with member experience events throughout the club as needed
- High school diploma or equivalent experience is considered an asset; additional certifications or workshops related to customer service are strongly preferred
- 1+ years of customer service experience in a related industry, such as retail, hospitality, leisure, or fitness
- Current CPR and First Aid certifications are required and must be maintained throughout employment
We offer a competitive total compensation package, including competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to ensure you're always learning. All full-time employees are eligible for benefits after 3 months of employment.
Movati Athletic is built on 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. We're committed to helping you feel welcome, comfortable, and healthy.
Accommodations are available on request for candidates participating in all aspects of the selection process.
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