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Food Service Supervisor

2 months ago

Grand Forks, Canada Grand Forks Dairy Queen Grill & Chill Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Grand Forks Dairy Queen Grill & Chill. As a key member of our restaurant team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff to ensure efficient and effective service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
  • Customer Service
    • Ensure that food and service meet quality control standards to exceed customer expectations.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Operations and Administration
    • Estimate ingredient and supply requirements for meal preparation to minimize waste and optimize inventory.
    • Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
    • Prepare and submit reports to management to ensure transparency and accountability.
  • Team Management
    • Hire and train food service staff to ensure a skilled and motivated team.
    • Establish work schedules to ensure adequate staffing and minimize overtime.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Work Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Physical Demands
    • Ability to stand for extended periods and work in a fast-paced environment.
  • Personal Qualities
    • Flexibility and ability to work as part of a team.
Working Conditions

Fast-paced environment with a focus on customer satisfaction and quality of service.