Information Systems Manager
5 days ago
Orla Mining Ltd is a gold producer with a geographically diversified asset base. We are seeking an experienced Information Systems Manager to lead our end-user support team and provide reliable technology support for users at Musselwhite Mine, Thunder Bay office, and remote working areas.
- The successful candidate will be responsible for managing the team responsible for the first physical technology support touchpoint when personnel, visitors, and contractors experience issues or have minor requests associated with their technology products and programs on site.
- This role involves working with other technology teams to ensure the regional voice & data network, server, storage, and end-user environments at site are effectively maintained and supported.
- The Information Systems Manager will also be responsible for site components of regionally or globally run technology projects that require local technology touch and participate in these projects as needed.
Responsibilities:
- Manage and coordinate the team schedule to ensure appropriate site support resource allocation and availability.
- Provide guidance and oversight for all aspects of end-user support services.
- Participate in the budgetary and logistics process for technology support and maintenance requirements.
- Coordinate a preventative maintenance program to minimize the risk of unplanned downtime to on-site technology.
- Ensure the smooth running of technology facilities at site, including but not limited to, printers, scanners, copiers, audio visual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment.
- Oversee and support vendors to maintain site stability.
- Responsible for the record keeping of site technology related assets.
- Collaborate with teams to define policies and be responsible for regional and site implementation and compliance for policies related to the technology infrastructure and operations.
Requirements:
- University Degree or Diploma in Information Technology field, Computer Science, or equivalent related field.
- Minimum 5 years' experience in server infrastructure services, database, or technical support roles.
- 5+ years' experience in services or technical support role with progressive supervisory responsibility, of which 2+ years were spent performing this role in a mining company.
- 2+ years' experience supervising a team and experience performing an IT support role.
- Project management experience is a bonus.
- Possess strong technology knowledge and understanding with deep skills in technology operations, customer relationship management, and outsourcing vendor relationship management.
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