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Marketing Intelligence Analyst

1 week ago

Calgary, Alberta, Canada Improvado Full time
About Us

We're Improvado, a leading marketing intelligence platform.

Job Description

As an Analyst, you'll be responsible for resolving critical data problems for marketers.

You'll ensure our platform delivers accurate, actionable insights that impact client success and product evolution.

Key Responsibilities
  • Solving complex data challenges by tracing data pipelines from source to SQL transformations.
  • Communicating with customers via helpdesk and video calls, turning technical roadblocks into trust-building moments.
  • Collaborating with engineering, product, and customer success teams to escalate bugs and shape solutions.
  • Mastery of Improvado's tools and marketing APIs to deliver swift, accurate resolutions.
  • Documenting recurring cases to streamline future troubleshooting.
Requirements
  • Technical proficiency in technical support or similar role with SQL skills.
  • Customer-first mindset with passion for translating technical details into clear solutions.
  • Collaborative spirit thriving in cross-functional teams and fast-paced environments.
  • Fluent English communication skills.
What We Offer
  • Flexible work arrangement with remote-first culture.
  • Opportunity to shape the future of marketing intelligence.
  • Generous time off policy.