Retention and Career Development Coach

4 days ago


Ottawa, Ontario, Canada Springboard Full time

Job Description

Springboard is a leading provider of employment services, dedicated to helping individuals facing employment barriers achieve meaningful, long-term outcomes. We are seeking an experienced Retention and Career Development Coach to join our team, working closely with clients, employers, and other stakeholders to develop and implement personalized retention action plans.

About the Role

This challenging and rewarding role requires strong expertise in developing and implementing individualized retention strategies, as well as excellent written and verbal communication skills. You will work collaboratively with our team to create tailored strategies for clients, including legacy clients, to help them maintain employment for a minimum of 12 months.

Key Responsibilities

  • Develop and implement personalized retention action plans for clients to address workplace challenges and support sustained employment
  • Collaborate with Career Specialists and Employer Engagement Specialists to enhance onboarding processes and prepare clients for long-term success
  • Use data insights to identify retention trends, refine strategies, and ensure program compliance with funder requirements
  • Develop proactive retention strategies, including job coaching, life stabilization supports, and celebration of client milestones

Requirements

To succeed in this role, you will require:

  • A post-secondary diploma/degree in a relevant field (e.g., social work, career development, vocational rehabilitation)
  • 2+ years of experience in employment case management, retention support, or counseling for individuals facing employment barriers
  • Expertise in developing and implementing individualized retention strategies
  • Strong written and verbal communication, with proficiency in Canva, Adobe Suite, MS Office, and case management tools

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including a competitive salary, paid time off, and opportunities for professional growth and development.



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