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Technical Support Specialist

1 week ago

Winnipeg, Manitoba, Canada Hubstaff blog Full time
Technical Support Specialist

We are seeking a highly skilled Virtual Assistant to support our team with administrative and technical tasks. This role requires strong problem-solving skills, a proactive mindset, and the ability to efficiently manage multiple responsibilities.

Key Responsibilities:

  • Provide general administrative support, including email and calendar management, data entry, and document preparation.
  • Assist with technical troubleshooting and basic IT support as needed.
  • Manage and optimize digital tools and platforms for efficient workflow.
  • Conduct online research and compile reports for business decisions.
  • Handle customer inquiries and provide professional communication via email and calls.
  • Maintain and update records in CRM systems or databases.
  • Support project management tasks and ensure timely completion of deliverables.
  • Identify and implement process improvements for efficiency and productivity.

Qualifications & Skills:

  • Proven experience as a Virtual Assistant, preferably for North American clients.
  • Strong technical skills and ability to troubleshoot basic IT issues.
  • Proficient in Microsoft Office, Google Workspace, and other productivity tools.
  • Familiarity with CRM systems, project management tools, and automation platforms is a plus.
  • Excellent problem-solving and critical-thinking abilities.
  • Strong written and verbal communication skills in English.
  • Highly organized, detail-oriented, and capable of multitasking.
  • Ability to learn quickly and adapt to new tools and systems.

Preferred Qualifications:

  • Experience in technical support, IT, or digital marketing is a plus.
  • Knowledge of automation tools, APIs, or basic programming is advantageous.
  • Ability to work independently and efficiently in a remote setting.

This role offers an excellent opportunity for a skilled Remote Professional to contribute to a dynamic team.