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Team Lead

2 months ago

Langley, Canada Roots Full time
{"h2": "Team Lead Role Overview"}

The Team Lead at Roots is a key member of our store leadership team, responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Lead and motivate a high-performing sales team to achieve sales targets and provide exceptional customer service.
  • Assist store management in operational functions, including inventory management, visual merchandising, and store maintenance.
  • Partner with store management to develop and implement action plans to optimize store performance and improve operational efficiency.
  • Contribute to the development of new associates through onboarding and training programs.
  • Coach and develop team members to improve their customer service skills and sales performance.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Oversee and delegate tasks to team members to maximize store efficiency and productivity.
  • Communicate performance feedback to store management and contribute to the development of individual and team performance plans.
  • Ensure compliance with company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.
Requirements
  • 1+ years of experience in a retail environment, preferably in a leadership role.
  • Proven ability to lead and motivate a sales team to achieve sales targets and provide exceptional customer service.
  • Strong organizational and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers.
  • Availability to work varied shifts, including weekends, closing, and holidays.
Why Join Roots?

Roots is a dynamic and growing company that values its employees and customers. We offer a culture that fosters inclusion, respect, and growth opportunities. If you are a motivated and customer-focused individual who is passionate about retail and fashion, we encourage you to apply for this exciting opportunity.

Equal Opportunities Employer

Roots is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing accessible employment practices and accommodations in compliance with the AODA.