Customer Success Team Lead

6 days ago


Saanich, Canada Go REcruitment Full time

**Job Overview:**

We're seeking a seasoned Customer Success Team Lead to drive business growth and customer satisfaction at Envisio. As a key member of our leadership team, you'll be responsible for leading, growing, and ensuring the success of our Customer Success team.

The ideal candidate will have more than 3 years of experience in a Customer Success Leadership role within a high-growth SaaS environment. You'll possess excellent communication and presentation skills, as well as a passion for building relationships and influencing through persuasion and consensus-building.

As a strategic thinker, you'll be able to drive customer success outcomes, increase customer retention by ensuring product adoption and customer satisfaction, and manage onboarding and implementation processes. You'll also inspire cross-functional collaboration with Sales, Marketing, and Product teams.

In this role, you'll be supported by a highly collaborative leadership team that wants you to succeed. You'll have the option to work however suits you best – in our office, via a hybrid model, or fully remotely.

**Key Responsibilities:**

  • Lead and grow the Customer Success team, attracting high-profile talent and driving accountability, collaboration, and continuous learning across the department.
  • Drive customer success outcomes, increasing customer retention by ensuring product adoption and customer satisfaction.
  • Manage onboarding and implementation, including customer training, ongoing support, and customer renewals.
  • Measure the effectiveness of your team by demonstrating continuous improvement of operational metrics and developing a subset of metrics for review by the executive team, company, and board.
  • Inspire Customer Success company-wide by aligning with and supporting the endeavors of Sales, Marketing, and Product.


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