Customer Service Representative

2 months ago

Orillia, Ontario, Canada EightSix Network Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Food and Beverage team as an Outlet Greeter at Casino Rama. As an Outlet Greeter, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors.

Key Responsibilities

  • Maintain a professional appearance and adhere to company grooming policies.
  • Provide superior customer service and promote excellent employee relations with co-workers.
  • Problem solve any potential guest or crew complaints and alert management to issues that require further follow-up.
  • Recognize and use guest names at all times.
  • Seat guests in a pleasant manner following department standards.
  • Control guest flow of seating in the restaurant.
  • Comply with all coupon and comp policies, sequences, and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow, and communication with VIP.
  • Maintain cleanliness of restaurant lobby areas.
  • Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork.
  • Be knowledgeable about daily activities in the Hotel and the Casino.
  • Be knowledgeable of all menu items offered in the restaurant.
  • Help maintain an organized, safe, and clean outlet.
  • Perform other duties as assigned.

Requirements

  • Previous customer service experience in a fast-paced environment in a similar role is preferred.
  • Ability to present an outgoing, confident, and personable attitude at all times.
  • Reliable and dependable work ethic.
  • Excellent verbal English communication skills and ability to read and write in English.
  • Excellent time management skills and ability to efficiently and calmly multitask in a high-volume, fast-paced work environment.
  • Ability to carry out essential duties that include occasional lifting of dishes, trays, cutlery, and other related service products from 2-44 lbs.
  • Ability to walk and stand for prolonged periods (regular work shift 8 hours).
  • Must have or be able to acquire Smart Serve certification.
  • Understanding of guest flow and restaurant operations is an asset.
  • French language skills (verbal and written) are an asset.

What We Offer

As an employee of EightSix Network, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a positive experience for all visitors. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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