Shop Lead

3 weeks ago

Toronto, Ontario, Canada Kit and Ace Full time

As a Shop Lead at Kit and Ace, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture. You will be able to speak authentically about who we are, and how to use our product. You will love design, value integrity, and not take yourself too seriously.

Key Responsibilities:

  • Allocate 30% of your time to lead, develop, coach, and guide your team in establishing goals and developing their competencies that drive performance.
  • Model the company culture and exemplify our shared values on a day-to-day basis.
  • Define, model, and demonstrate the behaviors that enhance engagement, build enduring relationships, and represent the Kit and Ace brand at all times.
  • Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic, and creative atmosphere.
  • Foster an environment of continuous learning and development that embraces individuality.
  • Coach and train Educators, which assists in evolving shop functions and flow.
  • Successfully communicate special features, benefits, fabric properties, usage, and best care instructions.
  • Maintain knowledge of in-shop stock availability on the sales floor and in backrooms.
  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented.
  • Receive and process stock from warehouse (Boxes can weigh 10 - 30 lbs), which includes unpacking, counting, tagging as required, folding, sizing, and placing on the floor, with overflow stock in back room and assigned storage areas.
  • Assist with re-stocking and pricing duties, including sale and holiday preparation as required.
  • Prepare merchandise for tailoring/alteration as may be required, by completing necessary documentation.
  • Arrange for mail and/or delivery, as required, to other locations and/or warehouse.
  • Complete standard opening and closing procedures.
  • Utilize the Point of Sale system accurately, process payments, refunds, and exchanges, and issue gift cards.
  • Participate in staff training and shop events as scheduled.
  • Support in additional duties as directed by the management team.

Competencies:

  • 1+ year management experience preferred.
  • An undergraduate business-related degree or diploma.
  • Passion to deliver premier customer service.
  • Driven to exceed customer expectations.
  • Optimistic, passionate, friendly, and authentic.
  • Demonstrates a sense of urgency and is comfortable working in a team-focused environment.
  • Strong communication and interpersonal skills – perceptive to customer needs.
  • Second language skills are an asset.
  • Capable of handling difficult customer-facing conversations and interactions.
  • Honest and positive, and able to effectively receive and communicate feedback.
  • Results-oriented and process-driven, with high expectations of self and team.
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events.

  • Body Shop Team Lead

    1 month ago

    Toronto, Ontario, Canada The Body Shop International Limited Full time

    About The Body ShopThe Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. We're committed to generating economic, social, and environmental benefits, and we're looking for a talented individual to join our team as a Pt Team Lead.Job SummaryWe're seeking a skilled and enthusiastic leader to support...

  • Body Shop Team Lead

    1 month ago

    Toronto, Ontario, Canada The Body Shop International Limited Full time

    About The Body ShopThe Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. We're committed to generating economic, social, and environmental benefits, and we're looking for a talented individual to join our team as a Pt Team Lead.Job SummaryWe're seeking a skilled and enthusiastic leader to support...

  • The Body Shop Team Lead

    3 weeks ago

    Toronto, Ontario, Canada The Body Shop International Limited Full time

    About The Body ShopThe Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. We're committed to generating economic, social, and environmental value.Job SummaryWe're seeking a talented Team Lead to support our Store Management team in driving retail excellence, strong sales results, and an engaging...

  • Shop Lead

    4 weeks ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:We are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a Shop Lead, you will be responsible for leading by example and providing our guests with a world-class experience in the areas of product and culture.Key Responsibilities:Lead, develop, coach, and guide your team in establishing goals and developing...

  • Shop Lead

    1 month ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:We are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a Shop Lead, you will be responsible for leading by example and providing our guests with a world-class experience in the areas of product and culture.Key Responsibilities:Lead, develop, coach, and guide your team in establishing goals and developing...

  • Shop Lead

    1 month ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:We are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a Shop Lead, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture.Key Responsibilities:Lead, develop, coach, and guide your team in establishing goals and developing...

  • Shop Lead

    1 month ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:We are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a Shop Lead, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture.Key Responsibilities:Lead, develop, coach, and guide your team in establishing goals and developing...

  • Shop Lead

    4 weeks ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:As a Shop Lead at Kit and Ace, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture. You will be able to speak authentically about who we are, and how to use our product. You will love design, value integrity, and not take yourself too seriously.Key...

  • Shop Lead

    4 weeks ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Job Summary:As a Shop Lead at Kit and Ace, you will be responsible for leading by example to provide our guests with a world-class experience in the areas of product and culture. You will be able to speak authentically about who we are, and how to use our product. You will love design, value integrity, and not take yourself too seriously.Key...

  • Pizza Shop Team Lead

    2 weeks ago

    Toronto, Ontario, Canada MAMMA'S PIZZA Full time

    Pizza Shop Team LeadAbout the RoleWe are looking for a skilled and experienced Team Lead to join our Pizza Shop team at MAMMA'S PIZZA. The successful candidate will be responsible for overseeing the daily activities of our food service staff, ensuring that high-quality food and excellent customer service are delivered at all times.Key...

  • Automotive Body Shop Team Lead

    2 weeks ago

    Toronto, Ontario, Canada ZAHID BUTT INC Full time

    At ZAHID BUTT INC, we are seeking a highly skilled Automotive Body Shop Supervisor to join our team. As a key member of our team, you will be responsible for overseeing the daily operations of our body shop, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Supervise and Train Staff: Lead and train a team of 1 to 2...

  • Shop Manager

    3 weeks ago

    Toronto, Ontario, Canada Kit and Ace Full time

    As a Shop Lead at Kit and Ace, you will be responsible for providing our guests with a world-class experience in the areas of product and culture. You will be able to speak authentically about who we are, and how to use our product. You will love design, value integrity, and not take yourself too seriously.Key Responsibilities:Allocate 30% of your time to...

  • Shop Operations Manager

    2 months ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Junior Shop DirectorAs a key member of our team, the Junior Shop Director plays a vital role in driving business growth and success. Reporting directly to the Shop Director, you will be responsible for overseeing store operations and functions, ensuring seamless execution of business strategies, and fostering a culture of innovation and excellence.Key...

  • Shop Operations Manager

    2 months ago

    Toronto, Ontario, Canada Kit and Ace Full time

    Junior Shop DirectorAs a key member of our team, the Junior Shop Director plays a vital role in driving business growth and success. Reporting directly to the Shop Director, you will be responsible for overseeing store operations and functions, ensuring seamless execution of business strategies, and fostering a culture of innovation and excellence.Key...

  • Retail Store Team Lead

    3 weeks ago

    Toronto, Ontario, Canada Danleigh Gift Shop Full time

    At Danleigh Gift Shop, we are seeking a highly skilled and organized Retail Store Team Lead to join our team. The ideal candidate will have a strong background in retail management and be able to effectively supervise staff, assign sales workers to duties, and maintain a well-organized store environment.Key Responsibilities:Supervise and coordinate the...

  • Restaurant Team Lead

    2 weeks ago

    Toronto, Ontario, Canada LA BARTOLA TACO SHOP INC Full time

    Job Title: Restaurant Team LeadJob Summary: We are seeking a skilled Restaurant Team Lead to join our team at LA BARTOLA TACO SHOP INC. As a Restaurant Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.Key Responsibilities:Establish and implement...

  • Automotive Body Shop Team Lead

    2 weeks ago

    Toronto, Ontario, Canada ZAHID BUTT INC Full time

    Job SummaryZahid Butt Inc is seeking a highly skilled Automotive Body Shop Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our body shop, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSupervise Workers and Projects: Oversee the work of our body shop team,...

  • Restaurant Team Lead

    3 weeks ago

    Toronto, Ontario, Canada LA BARTOLA TACO SHOP INC Full time

    Job Title: Restaurant Team LeadJob Summary: We are seeking a skilled Restaurant Team Lead to join our team at LA BARTOLA TACO SHOP INC. As a Restaurant Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.Key Responsibilities:Establish and implement...

  • Machine Shop Team Lead

    4 weeks ago

    Toronto, Ontario, Canada Safran Landing Systems Full time

    Job SummaryAs a Machine Shop Team Leader at Safran Landing Systems, you will be responsible for overseeing the special processes in a multi-functional manufacturing team. Your primary goal will be to ensure the efficient production of heavy components from raw material to finished product, delivered to the Assembly Shop through scheduling and forecasting of...

  • Machine Shop Team Lead

    4 weeks ago

    Toronto, Ontario, Canada Safran Landing Systems Full time

    Job SummaryAs a Machine Shop Team Leader at Safran Landing Systems, you will be responsible for overseeing the special processes in a multi-functional manufacturing team. Your primary goal will be to ensure the efficient production of heavy components from raw material to finished product, delivered to the Assembly Shop through scheduling and forecasting of...