Store Leader and Retail Expert

4 weeks ago

Mississauga, Ontario, Canada The Body Shop International Limited Full time
About the Role

We're looking for an inspirational leader and activist to partner with the Shop Manager to drive the store and team to deliver retail excellence, strong sales results, and an engaging customer experience.

Key Responsibilities
  • Lead and work as part of a successful, engaged team to best meet the needs of our customers.
  • Shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
  • Problem-solve effectively and proactively as much as possible using available resources.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Ensure development of customer loyalty to further build The Body Shop brand.
  • Work with the Shop Manager to meet sales and performance targets.
  • Work with the Shop Manager to manage stock; monitor and manage change.
  • Use the data (KPIs) we provide to make sound commercial and business decisions to successfully drive your sales and team performance.
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals.
  • Show interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
Requirements
  • Experience in a customer-facing role, people leadership, and team development.
  • Ability to meet sales and performance targets with outstanding planning and organizing skills.
  • Ability to work collaboratively within a feedback culture.
  • Outstanding problem-solving and communication skills.
  • Experience using data (KPIs) to make sound business decisions preferred.
  • Comfortable with Microsoft Office Suite.
  • Will to work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
  • Flexibility to work across Sunday to Saturday is required.
What We Offer
  • Benefits start within your first month.
  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% discount on regular product and 30% on Gifts.
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
  • Paid volunteer days - so you can spend time with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your Customer Consultants.
  • Opportunities to grow within the Brand.
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
Talent Drivers

We believe in a world where all people are seen, valued, supported, represented at every level, and can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.

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