Shopify Merchant Onboarding Expert

4 days ago


Canada Abra Full time

About Abra


We're a fast-growing startup that has achieved product-market fit, revolutionizing the way Shopify merchants run sales and increase conversions. Our team is comprised of Shopify alumni, designers, and developers who are obsessed with UX, product craftsmanship, and merchant success.


We're looking for an experienced New Business Integration Engineer to own the onboarding experience for new merchants, ensuring they get value fast while building tools to automate and productize our process.


What You'll Do:



  • Lead technical onboarding for new merchants, owning the onboarding experience from start to finish.
  • Work inside Shopify themes to map price elements, cart logic, and promotional triggers, creating a seamless onboarding experience.
  • Communicate directly with merchants, troubleshooting, guiding, and explaining setups to ensure a smooth transition.
  • Build a process and documentation to streamline onboarding, minimizing manual steps and enhancing efficiency.
  • Explore AI-assisted ways to automate parts of onboarding, reducing manual intervention and improving productivity.
  • Contribute to UX improvements, flagging merchant experience gaps and suggesting solutions to enhance the overall experience.

You'll Need:



  • Strong Shopify theme experience (HTML, CSS, Liquid, JavaScript).
  • Comfortable working with merchant storefronts, handling custom JS events and cart logic.
  • Excellent communication skills, with the ability to effectively communicate with merchants.
  • A UX mindset, prioritizing a clean and intuitive merchant experience.
  • A self-starter attitude, with a curiosity for automation, productizing workflows, AI tools, and a growth mindset.


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