Senior Production Support Analyst

3 weeks ago

Brampton, Ontario, Canada Rogers Full time
Job Summary:

We are seeking a highly skilled Sr Production Support Analyst to join our team. As a key member of our IT Wireline Provisioning team, you will provide application support for our Provisioning platform, including Oracle Order and Service Management, Oracle ASAP, and Unified Inventory Management. Your expertise will be crucial in troubleshooting high-priority incidents, implementing timely changes, and ensuring the high availability of our applications.

Key Responsibilities:
  • Provide application support for Provisioning platform, including Oracle Order and Service Management, Oracle ASAP, and Unified Inventory Management
  • Join technical bridges to troubleshoot high-priority incidents
  • Initiate and implement timely changes to address operational gaps and root cause fixes
  • Monitor applications, Unix servers, WebLogic, Oracle DB, and transaction monitoring to ensure high availability
  • Participate in on-call rotation and 24/7 on-call support for production issues/incidents
  • Develop automation solutions for validations and routine operational activities
  • Monitor applications using Oracle Enterprise Manager and Dynatrace
  • Deploy and handle upgrades for OSM/ASAP/UIM and Provisioning applications, including WebLogic patch upgrades
  • Troubleshoot and resolve incidents/service requests with defined SLAs
  • Lead root cause analysis investigations for high-priority incidents and implement permanent remediation
  • Provide 24/7 application monitoring and support based on best practices and industry standards
  • Perform change management and release management tasks to deploy patches and new versions to production
  • Validate production changes initiated/owned by other ITS teams, Network, Infrastructure, and other technology groups
Requirements:
  • Degree in Computer Science, Information Systems, Telecommunications Technology, or related field preferred
  • Strong knowledge in WebLogic, Unix, Oracle DB, SQL/PLSQL, Networking, and Debug/Troubleshoot skills
  • Experience in Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management applications is an added advantage
  • Knowledge in shell scripting and ability to develop/implement automation solutions
  • Able to investigate logs, find root cause of issues, and come up with fix/resolution details
  • Familiar with application monitoring tools like HP Diagnostic, Dynatrace, and SiteScope
  • Able to perform application deployment, upgrades, and WebLogic patch upgrades
  • Effective communication skills, verbal, non-verbal, and written
  • Effective working relationships with all functional units of the organization, ability to work as part of a cross-cultural team, including flexibility to support multiple locations when necessary
  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team
What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus

Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

Company matching contributions to charities you support

Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest

Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples,

Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 75%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314153

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits

Donation matching

Paid time off for volunteering

Wealth Accumulation including: Pension plan & Employee stock options

Generous employee discounts

Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Database, Oracle, System Administrator, Help Desk, Information Technology, Technology

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