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Technical Content Specialist

2 weeks ago

Fredericton, New Brunswick, Canada Sonrai Security Inc. Full time
Job Description:
Sonrai Security is a dynamic and fast-paced organization, looking for a skilled Technical Content Developer to join our team. As a Technical Content Developer, you will partner with engineering, subject matter experts, product management, and field teams to produce high-quality content. Your responsibilities will include reviewing the product and documentation for accuracy and consistency, updating written materials, publishing visual and written content, and creating customer experiences within the product.

Responsibilities:
- Review the product and documentation for instructional accuracy and consistency
- Update, edit, and proofread written materials (i.e., product information sheets, knowledge base articles, how-to guides, FAQs, in-product tooltips, etc.)
- Publish visual and written content leveraging source control systems and workflow tools such as Git, JIRA/Confluence for a broad group of internal and external stakeholders
- Build and maintain customer assets that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational mediums
- Create and analyze customer experiences within the product using technologies like Gainsight PX, Navattic, etc.
- Provide regularly scheduled product update emails to customers through technologies like Marketo
- Define documentation standards, including the publication process and tooling
- Gather customer feedback about the documentation and in-product experiences to improve usability and contribute to product-led growth efforts

Requirements:
- Bachelor's degree and a minimum of 3 years professional work experience in technical documentation
- Experience effectively communicating complex ideas in a simplistic way
- Strong written and verbal communications plus experience working with technical content in multiple mediums
- Ability to manage multiple writing assignments simultaneously while meeting deadlines - be ready and willing to jump in and tackle new challenges as they arise
- Experience working with Agile/Scrum development teams both in-person and remote
- Strong experience owning end-to-end documentation-as-code workflows from the creation to publishing stages
- Experience with publishing software and languages like Markdown, HTML/CSS, React, JS, etc.

About Us:
Sonrai Security Inc. is a SaaS startup focused on security and cloud solutions.