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Crew Support Specialist

2 months ago

Calgary, Alberta, Canada Skyservice Full time
Job Summary

We are seeking a highly organized and detail-oriented Crew Support Specialist to join our team at Skyservice. This role will be responsible for coordinating pilot and cabin crew onboarding and offboarding processes, ensuring the validity of pilot records, and planning and coordinating flight crew simulator training.

Key Responsibilities
  • Coordinate pilot and cabin crew onboarding and offboarding processes by collaborating with HR, Flight Operations, Client Solutions, and IT departments.
  • Facilitate the issuance of company materials such as Crew IDs, Uniforms, Business Cards, etc.
  • Ensure the validity of pilot records, including Passports, Crew IDs, and other necessary documents.
  • Plan, coordinate, and book flight crew simulator training and supplementary training with external training providers and facilities.
  • Review and manage the master training schedule to ensure timely completion of required training for crew members.
  • Communicate with pilots/crew to confirm availability and attendance for training, rescheduling as necessary.
  • Generate and Training and Checking Authorization (TCA) for training events, distribute to training providers and crew, store to SP and document in DM.
  • Provide regular updates and visibility to the training schedule, communicating any changes to the different stakeholders (crew, clients and management).
  • Manage TSA requirements and triggers related to crew training.
  • Input and maintain pilot training events in FOS to capture all pilot duties accurately and completely.
  • Compile and review feedback from pilots on training providers and training issues to improve training programs.
  • Build and maintain relationships with training providers to identify new training opportunities and improve existing programs.
  • Collaborate on the contract pilot process, including reviewing documentation, enrolling in training courses, coordinating flight support, and handling invoicing.
  • Bring new ideas, tools, and processes to enhance crew support and training operations.
Requirements
  • Bachelor's degree in Aviation Management, HR, Business Administration, or related field.
  • Previous experience in aviation crew support, training coordination, or related roles.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
  • Proficiency in scheduling tools, online platforms, and MS Office Suite.
  • Creative mindset with a strategic approach to problem-solving.
What We Offer
  • Hybrid working arrangements
  • Competitive group health benefits coverage for you and your eligible dependents, including health, vision and dental plans
  • Employee assistant program
  • Group retirement savings plan with company matching contribution
  • Paid time off including sick days and personal days
  • Employee Referral Program
  • Continuing Education Program
  • Service Awards