Senior Network Operations Engineer

2 months ago

Niagara Falls, Ontario, Canada Arterra Wines Canada, Inc. Full time

About Arterra Wines Canada, Inc.

We are a leading wine company in Canada, with a rich history and a passion for innovation. Our team is dedicated to delivering exceptional wine experiences to our customers, and we're looking for talented individuals to join our team.

Job Summary

The Senior Network Operations Engineer will be responsible for designing, operating, and supporting our data network and voice services. This role will ensure that our network services meet company needs and performance metrics, and will work closely with technology teams, business stakeholders, vendors, and leadership to achieve this goal.

Key Responsibilities

  • Design, configure, and maintain network infrastructure components, including troubleshooting and resolving system problems.
  • Lead the managed services provider (MSP) network team and delegate operational activities, including design, installation, configuration, maintenance, and security.
  • Analyze network functions and evaluate services provided, developing technology roadmaps and recommendations.
  • Evaluate, recommend, and ensure the proper toolsets and procedures are implemented, maintained, and utilized.
  • Monitor utilization trends, manage network performance, and ensure maximum uptime, performing ongoing analysis, capacity planning, and technical tuning of network systems.
  • Ensure compliance with policies and regulations, and address and resolve all issues.
  • Plan, develop, and design network management and maintenance projects, including policies and procedures, operational improvements, and evaluates new technology integration.
  • Participate and lead large-scale network service project implementations, including team members and across service providers.
  • Direct vendors in the successful completion of operational support activities.
  • Participate in tier 3 infrastructure support activities, including incident management, and support the assessment and delivery of application upgrades and patches.
  • Ensure integrity and stability of voice and data network services across the enterprise.
  • Ensure documentation of the environment and operational process stays current.
  • Monitor and remain abreast of emerging technologies for possible introduction into the organization.
  • Manage vendor relationships in all related technologies (HW, SW, Circuits, toll frees, etc.) to ensure services are delivered effectively and efficiently.
  • Work within a team environment, manage systems, lead upgrades, coordinate installs, and work from a ticketing queue.

Requirements

  • Completion of a diploma in Computer Science, or a related discipline, or a combination of education, training, and experience deemed equivalent.
  • 6-8 years of related work experience with a background in network infrastructure, design, and development of corporate systems standards.
  • Excellent knowledge of the principles, practices, and standards of the IT Cloud operation.
  • Experience analyzing solution needs and determining resources required to meet objectives enterprise business solutions.
  • Experience working with diverse, distributed teams and managed services provider.
  • Experience with multiple, industry-standard, structured, and agile methodologies.
  • Problem-solving, interpersonal, and oral/written/presentation skills to lead the analysis, design, and development of enterprise business solutions across multiple platforms.
  • ITIL Foundations, an asset.
  • Industry-specific certifications (Vmware, Citrix, Microsoft), an asset.
  • Azure, Oracle experience, an asset.
  • Knowledge of operating systems, middleware, and other technologies for building and maintaining multi-tiered systems.
  • Ability to work with multiple platform technologies such as Windows and Linux, desirable.

What We Offer

  • Hybrid work model, allowing employees to balance remote and in-office work.
  • Competitive salary and bonus.
  • Benefits and pension plan.
  • Product allowances.
  • Training and development programs.
  • Tuition reimbursement.
  • Commitment to corporate social responsibility.
  • A chance to explore and learn more about the wine industry.

Compensation

The budgeted range is $88,000 - $120,000, taking into account several factors and qualifications that are considered in making compensation decisions, including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.

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