Business Travel Consultant

5 days ago

Toronto, Ontario, Canada Corporate Traveller Full time

Opportunity

We are seeking a highly motivated and driven Corporate Travel Consultant who can deliver exceptional service to our corporate clients. The ideal candidate will have a minimum of 2 years' experience in travel consulting and a proven track record of providing impeccable service.

Key Responsibilities

  • Manage the day-to-day travel needs of corporate business accounts, including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines, and customer service standards.
  • Work as a team member and assist other agents as needed to complete all functions related to servicing clients.
  • Build and maintain strong working relationships with clients.
  • Provide solutions to travel-related problems clients may experience.

Experience & Qualifications

  • Customer-focused, consistently delivering an amazing client experience.
  • Obsess over details, take pride in being organized, and can juggle competing priorities with the ability to quickly shift gears when needed.
  • Outstanding interpersonal skills and ability to build strong business relationships.
  • A problem solver who thinks outside the box to provide creative solutions.
  • Embrace egalitarianism, irreverence, and ownership.
  • Thrive in a collaborative environment but can also produce quality work independently.
  • Excellent written and verbal communications skills.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Tech-savvy, with 2 years' experience using a GDS system (Sabre preferred) and confident using Microsoft suite, with a willingness to learn new software.

Work Perks - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition:
  • Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it.
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice.
    • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice).
    • DEI education.
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols.
  • A career, not a job: We offer genuine opportunities for people to grow and evolve.
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
  • Office Environmental Program.
  • Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings.
  • 1 Volunteer Day per Calendar Year.

Benefits Include:

  • Generous paid time off policy.
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services.
  • National/International Award Nights and Conferences.
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
  • Insurance including life, AD&D, critical illness, long term disability.
  • Employee Assistance Program.
  • RRSP/RPP with matching.
  • Tuition Reimbursement Program.
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
  • Global career opportunities in a network of brands and businesses.

Location – Markham, Canada

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