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Program Manager

2 months ago

Cambridge, Ontario, Canada ATS Automation Full time
About the Role

We are seeking an experienced Program Manager to lead our nuclear automation programs. As a key member of our team, you will be responsible for managing complex projects from receipt of purchase order through final installation and customer acceptance.

Key Responsibilities
  • Program Management
    • Overall accountability for the entire program.
    • Key customer contact at high level.
    • Continuity from project to project, site to site.
    • Lead, manage and give direction to Project Managers assigned to the programs.
  • Project Execution
    • Lead the program team to execute projects on schedule, at or below budget, delivering the contracted scope of work to all applicable codes and standards.
    • Key customer contact for assigned projects. Responsible for customer satisfaction. Maintain regular contact (verbal and written) with key customer representative(s), ensuring all key program events and issues are documented in writing.
  • Risk Management
    • Manage program risks, including:
      • Assessment and identification of risks.
      • Develop and implement Risk Mitigation Plan(s).
      • Forecasting.
    • Program Planning
      • Develop suitable budget allocations for ATS labour and materials.
      • Oversee program schedule development and identify all critical path activities.
      • Conduct Initial Project Build Plan meeting.
      • Manage program resources. Ensure that adequate resources are assigned to all program tasks.
    • Financial Management
      • Working with the Financial Analyst, ensure that all billings and invoicing are submitted on time. Ensure that all program deliverables are accomplished and supporting documentation is prepared for each program milestone payment. Obtain necessary FAT, SAT any other customer approvals needed to enable on-time payment, including final payment and program closure.
      • Program Forecasting – prepare accurate financial and resource forecasts. Prepare reports as required by ATS Management.
    • Team Leadership
      • Hold team communications meetings on a regular basis.
      • Encourage and mentor employees to ensure that the build team's morale and efficiency is maintained at the highest level.
      • Lead by example.
      • Manage programs and program teams in accordance with all applicable ATS procedures. Ensure program teams follow the required procedures. Conduct regular team meetings and issue weekly program updates to the program team.
    • Customer Relationship Management
      • Customer advocate.
      • Deliver maximum customer satisfaction.
      • Develop long-term, enduring customer relationships.
      • Elevate customer issues when required to the next level of ATS management.
      • Partnership with ATS Account Manager to manage the customer.
    Requirements
    • Education
      • A three or four-year Engineering degree or diploma or equivalent, specializing in electronics, electrical, mechanical or controls engineering is required. Completion of or in the process of achieving the Project Management Professional (PMP) designation is an asset. Second Business degree or diploma is an asset.
    • Experience
      • Must have experience managing automation programs in excess of $5 million with multidisciplinary teams.
      • Must have experience managing automation programs that involve multiple projects and managing Project Managers within those programs.
      • Must have a proven track record of providing positive leadership and coordination to a multi-disciplined project design and construction team.
      • Must have acted in a leading role with a minimum of five years' experience in a variety of programs/markets on a multidisciplinary team.
      • Must have a practical working knowledge of the automation industry and customer processes.
      • Preference will be given to those who possess an excellent manufacturing or process engineering background, a superior mechanical aptitude and proven trouble-shooting skills.
      • An ability to work effectively with customers according to deadlines and under pressure-filled conditions is essential.
      • In addition, must be familiar with the use of computerized word processing software, spreadsheets and AutoCAD or similar drawing package.