Hotel Reception Assistant

2 hours ago


Red Deer, Alberta, Canada Super 8 Motels Full time
About the Role

We are seeking a highly organized and customer-focused Hotel Reception Assistant to join our team at Super 8 Motels. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities
  • Register guests upon arrival, assign rooms and ensure all necessary information is provided.
  • Efficiently manage room reservations, including check-ins, check-outs, and changes.
  • Provide detailed information on hotel facilities and services, as well as local points of interest.
  • Process guest departures, accurately calculate charges, and handle payments with ease.
  • Maintain accurate records of cash transactions, complete balance sheets, and submit reports as required.
  • Respond promptly to emergency situations and follow established safety procedures.
  • Answer phone calls, relay messages, and coordinate wake-up calls for guests.
  • Offer exceptional customer service, ensuring every guest feels valued and satisfied.
Requirements
  • Secondary (high) school graduation certificate is mandatory.
  • Relevant work experience is an asset, but not required.
  • Ability to communicate effectively in English.
What We Offer
  • A competitive salary range of $25,000 - $35,000 per year, depending on experience.
  • A stable and permanent work environment.
  • Opportunities for growth and development within our company.


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